Osmose ONE – Terms and Conditions

Article 1: object

The terms and conditions described below detail the rights and obligations of Osmose International Trading LLC. and its customers in connection with the sale of the following goods:

    Electronic products
    Device accessories
    Connected products related to home automation
    All other products deemed interesting for our customers

Any services performed by Osmose International Trading LLC. implies the unreserved acceptance of the buyer to these general conditions of sale.

Article 2 Presentation of products

The characteristics of the products offered for sale are presented in the “Catalog” section of our site. The photographs do not enter the contractual field. The responsibility of the company Osmose International Trading LLC. can not be engaged if errors are introduced there. All texts and images presented on the website of the company Osmose International Trading LLC. are reserved for the whole world under copyright and intellectual property rights; their reproduction, even partial, is strictly forbidden.

Article 3 Period of validity of the offers of sale

The products are offered for sale until the stock is exhausted. In case of order of a product become unavailable, the customer will be informed of this unavailability, as soon as possible, by email or by post.

Article 4 Product prices

The heading “Catalog” of our site indicates the prices in US Dollars all taxes included, except shipping costs. The amount of VAT is specified when selecting a product by the customer and shipping costs appear on the screen at the end of the selection of different products by the customer.

Osmose International Trading LLC. reserves the right to change prices at any time but the products ordered are billed at the price prevailing at the time of registration of the order.

The proposed rates include discounts and rebates that the company. . . . . . . . . would be entitled to grant based on its results or the assumption by the purchaser of certain services.

No discount will be granted in case of advance payment.

Article 5 Order

The customer validates his order when he activates the link “Confirm your order” at the bottom of the page “Summary of your order” after having accepted the present conditions of sale. Before this validation, it is systematically proposed to the customer to check each element of his order; he can thus correct his possible errors.

Osmose International Trading LLC. confirm the order by email; this information includes all the elements of the order and the right of withdrawal of the customer.

Data recorded by Osmose International Trading LLC. constitute proof of the nature, content and date of the order. This is archived by Osmose International Trading LLC. under the conditions and legal deadlines; the customer can access this archive by contacting the Customer Relations Department.

Article 6 Terms of payment

Payment of orders is made by check or credit card.

When registering the order, the buyer must pay a deposit of 10% of the total amount of the invoice, the balance to be paid upon receipt of goods

Article 7 Withdrawal period

The Purchaser has a period of fourteen clear days, from the receipt of the products, to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, as the case may be, expenses back. If the fourteen day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.

In case of exercise of the right of withdrawal, the company shall reimburse the Buyer for all amounts paid, as soon as possible and at the latest within fourteen days of the date on which this right was exercised.

Article 8 Late payment (clause applicable to professionals)

In case of total or partial non-payment of goods delivered on the day of receipt, the buyer must pay to the company Osmose International Trading LLC. a late penalty equal to one and a half times the legal interest rate.

The legal interest rate used is that in force on the day of delivery of the goods.

This penalty is calculated on the amount before taxes of the sum remaining due, and runs from the date of expiry of the price without any prior notice being required.

In accordance with articles 441-6 c. com. and D. 441-5 c. com., any late payment entails ipso jure, in addition to the penalties of delay, an obligation for the debtor to pay a fixed compensation of USD40 for recovery costs.

A supplementary indemnity may be claimed, on receipts, when the recovery costs incurred exceed the amount of the lump sum indemnity.

Article 9 Delivery

Any product is delivered without guarantee as to the deadlines, except for the deliveries to private individuals. The delivery deadline varies according to their address.

Article 10 Customer Relations – After Sales Service

For any information, question or complaint, the customer can apply from Monday to Friday, from 9 am to 6 pm in the Customer Relations department of the company


Santa Fe
New Mexico 87505

e-mail: leander @ osmose.one