Return policy

How to return an item

Return an item you ordered

You can return all items sold on Osmose ONE, except underwears, socks, shoes and other similar items. When you return an item, there are several return options available depending on the item or reason for your return.

You want to return an article.

Contact us using the link at the bottom of the page and we will send a courier to pick up the product. After receiving it, will initiate a refund in the way that suits you the most.


Return fees may be deducted from the refund amount depending on the reason chosen for the return.

If you try to create a replacement order for an item paid with a prepaid credit card, we will ask you to enter a new credit card.